The details that determine feasibility
- Vessel and location: vessel name, IMO number if available, port, terminal, berth or anchorage position.
- Timing: ETA, ETB and ETD, including date, local time zone and any schedule uncertainty.
- Quantity and format: litres required, available tank capacity and preferred drum, IBC or bulk arrangement.
- Receiving arrangements: fill connection, transfer distance, equipment responsibilities and any lifting requirements.
- Access and permissions: terminal restrictions, entry passes, applicable port/customs requirements and local agent contact.
- Road or water-side route: whether a tanker can access the berth, or a barge/boat arrangement is needed. Give the terminal, oil jetty or mooring identity.
- Pump approval: restrictions on electric and fuel-engine equipment, the terminal-approved equipment requirements and any restriction on supply during cargo operations. If unknown, ask the terminal through the local agent.
What happens next?
We review the requirement with the relevant operational contacts and confirm whether a suitable delivery plan can be offered. PROTICKS provides barge delivery where berth or jetty-side supply is not accessible, subject to the specific call’s permissions, suitable craft, receiving arrangement and weather.
A barge is not a way around terminal restrictions. Confirm whether stores supply is permitted alongside cargo operations and record the approved method, equipment, responsibilities and costs before mobilisation.
Schedule changes
Tell the team promptly if the berth, arrival window or volume changes. The plan may need to be reassessed. An indicative window is not a guaranteed delivery slot.
Common questions
What information do you need to assess a port call?
Vessel name and IMO number, the port and the terminal, berth or anchorage position, ETA/ETB/ETD with the time zone, quantity and format, the receiving arrangement, and the local agent. The terminal matters as much as the port at most Indian locations.
Does a listed port mean you can deliver there?
No. A port page helps you prepare the enquiry; it does not confirm stock, a delivery slot or terminal access for a specific call. Feasibility is assessed against the actual vessel call.
What if the vessel is at anchorage instead of alongside?
An anchorage delivery is assessed separately. It needs a craft, suitable conditions and its own permissions, none of which follow from the port being served. Send the anchorage position and the expected duration.
The schedule changed after I sent the enquiry. What now?
Tell us promptly. Berth and window changes are normal, and a delivery planned against one arrangement may need reassessing, which is far easier before mobilisation than after.